§01 · HERO · REV 04.23.26
Clara is answering calls now

Every missed call is a job walking to a competitor. Clara answers every one.

The AI dispatcher for HVAC, plumbing, electrical, and roofing. Picks up on ring one, books the job, drops a work order on your board before she hangs up.

Built by dispatchers. Answering calls for HVAC, plumbing, electrical, and roofing.
§02 · DEMO · REV 04.23.26

A real call. A real work order. 90 seconds, end to end.

Press play. This is Clara handling a real intake — name, address, AC issue, appointment booked. Below: exactly what happens in your Facilitize dashboard while she’s still on the line.

Clara · SunState HVAC
Inbound call · 1:21 PM
0:000:58
Intake Address verify Slot offered Booked Confirmation sent
Dashboard

90 seconds. A new work order. Zero typing.

Clara’s call becomes a row on your board before the caller hangs up. Donut updates. Open count ticks.

app.facilitize.io
Facilitize dashboard with a donut chart reading 14 Work Orders and a Last 10 Work Orders list
Work Orders

One tap to accept. Your crew is rolling.

Location, contact, scheduled time, the caller’s own words — all there. Your tech accepts from the field.

app.facilitize.io/work-orders
Facilitize work orders list with Accept, Decline, and Create Quote buttons
Customers

Repeat customer? Already on file. No intake form.

Clara dedupes by phone, merges addresses, and drops the full call context into the record. You never type an intake.

app.facilitize.io/customers
Facilitize customers list
24/7
Answering · always
~90s
Ring to work order
Zero
Data entry
§03 · ROI · REV 04.28.26
§04 · Illustrative: a 2-crew HVAC shop on Saturday

A typical Saturday, with Clara and without.

Same phone. Same calls. Different ending.

Without Clara

9:47 AM
Phone rings. You’re under a condenser with your hands full. Voicemail.
11:20 AM
Caller already dialed Brenda’s Cooling. $420 job gone.
2:15 PM
Second call comes in. Crew is on the road. Voicemail again.
End of day
$1,100 walked. You saw two missed-call notifications and never called back — you were working.

With Clara

9:47 AM
Clara picks up. “Oh no — sorry about that. I can get a tech out today. Can I grab your name and service address?”
11:20 AM
Booking on your board. Address, trade, callback, issue — filled. $420 on the calendar.
2:15 PM
Second call booked. Different slot. Same flow. No typing.
End of day
$1,100 on the board. You never looked at your phone.

*Based on industry averages. Your numbers will vary — run the calculator.

§05 · FROM THE FOUNDERS

Why we built Clara.

“We’ve spent years dispatching for trades. We watched owners lose the best jobs to whoever happened to pick up the phone first — not whoever was most qualified, closest, or fastest. Clara exists so that’s never you again. Whether it’s 2 PM on a Tuesday or 11 PM on Christmas Eve, every call gets answered, every job gets booked, and every customer ends up on your board without a second of data entry. This is the dispatcher we wanted for our families. Now it’s yours.”

Ben Burdick & Taylor Guinnip · Co-owners, Facilitize

Three steps. We handle the setup.

We set Clara up with your carrier, your calendar, and your trade. You forward your number. Clara starts answering.

01Forward

Forward your number.

A few minutes with your carrier. No new hardware. No number port. Your existing line just lands on Clara when you’re busy or after hours.

02Configure

Clara learns your business.

One working session together — hours, trades, service area, pricing guardrails, crew names. Clara repeats back what she learned before we ship.

03Live

Next call, she books it.

No dashboard to learn. Work orders show up where they already do. You catch your breath.

Works with your existing workflow — without asking you to change it.

Your dispatch software, calendar, and CRM are already wired up. Clara doesn’t ask you to rip them out.

Every call, work order, and customer exports to CSV. Webhook fires on every event — booking.created, customer.merged, work_order.assigned.

Custom integration with Zapier and Make.com on request — that covers 90% of trades stacks today.

Native ServiceTitan, Housecall Pro, Jobber, and Google Calendar integrations on the roadmap.

Facilitize vs. the usual options.

Answering services put an operator between you and the customer. Voicemail just loses the job. A new hire takes sick days.

RecommendedFacilitize
Answering svc
Voicemail
New hire
Answers 24/7
Yes
Biz hours
No
~40 hr/wk
Books the job
Auto · ~90s
Takes a msg
Never
Manual
Sick days
None
None
N/A
Real number
Time to work order
~90 seconds
Next biz day
Never
Minutes
After-hours channel 12 service calls hit voicemail in the last hour. Watch the feed. Live-style simulation
§08 · PRICING · REV 04.27.26

Built for your stage.

Start where you are. The next tier shows up the day your shop does. Cancel anytime — keep your number.

How many techs?
Starter
Get organized — replace the notes app.
$49 /mo
1 user · no AI voice agent yet
Cancel anytime · keep your number
  • Unlimited work orders
  • Customer database (CRM)
  • Personal calendar & scheduling
  • Quotes & invoices
  • Public intake form
  • Email notifications & support
Start with Starter →
Pro
Your first hire just showed up.
$149 /mo
200 voice min + $0.35/min · up to 3 users
Cancel anytime · keep your number
  • AI diagnostic assistant
  • Everything in Solo
  • Team scheduling & tech assignment
  • Compliance docs (COI, W-9, license)
  • Recurring jobs & B2B clients
  • Customer CSV bulk import
Step up to Pro →
Team
A real operation.
$199 /mo
400 voice min + $0.30/min · up to 8 users
Cancel anytime · keep your number
  • Lowest voice agent overage rate
  • Everything in Pro
  • Financial visibility controls
  • Multi-location support
  • Team reporting dashboards
Run Team →
No setup fees · Cancel anytime · Voice minutes are AI talk-time — hear what one minute sounds like · Need more than 8 users? Talk to us

Questions we hear from owners who’ve been burned.

Will Clara sound robotic?
Play the clip above — that’s her in the wild. No hold music, no script. If a caller asks, she tells them she’s a virtual assistant and keeps going.
What if she books wrong?
Every booking lands on your Work Orders tab as Open. One tap to reassign, reschedule, or reject. She learns from every correction.
What if Facilitize goes down?
If Facilitize ever goes down, calls instantly failover to a backup number of your choice. Your customers never hit a dead line.
Can Clara handle emergencies?
Yes. She detects urgency phrases (“no water,” “smells gas,” “elderly parent”) and can dial a human on-call dispatcher before the caller hangs up.
Will my customers know it’s AI?
Most don’t ask. If they do, she says she’s a virtual assistant and continues.
Can my tech talk to the customer directly?
Yes. Every Work Order has a three-way bridge. Clara can also handle callbacks on your behalf.
How do I get my data out?
CSV export of every call, work order, and customer — anytime. You own it all.
§09 · BOOK A DEMO · REV 04.23.26

Hear Clara. Then put her to work.

Book a 15-minute live demo. We’ll call your real number. You listen in while Clara handles an inbound.

Live call — you’ll hear Clara handle it on your own line.
Your numbers — we map Facilitize to your current calendar.
Zero setup fee — white-glove onboarding.
Demo agenda15 min
00:00Ring Clara on your real line. You listen.
03:00She runs the intake — name, address, ticket triage.
06:00Work order lands on the dashboard. We walk it.
10:00Map Facilitize to your calendar & CRM.
13:00Pricing on your shop’s volume — your number.
Or call us right now (913) 426-9101

Pick a slot · we’ll meet you there.

15 minutes. We ring Clara live, walk the dashboard, and price it out.
Live calendar
Prefer to talk first? Hit the line. (913) 426-9101